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The aim of this inspection was to review the operation of the COPFS Enquiry Point and to consider the extent to which its aims and objectives are being met.
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Appendix 2: Breakdown of Type of Call 01/05/12 to 30/11/12
| Type of Call31 | Frequency |
|---|---|
| Access to witness statement | 53 |
| Accused | 12,428 |
| Cadder | 2 |
| Business Call (eg supplies) | 144 |
| Complaints against police | 25 |
| Children's Reporter | 133 |
| Complaint Handling | 23 |
| Criminal Injuries Board | 24 |
| Deaths | 4,643 |
| Expenses | 5,092 |
| General | 3,305 |
| Hang-up (no-one on call) | 1,053 |
| Insurance Company | 216 |
| Non Police Reporting Agency | 9,064 |
| Police | 14,388 |
| Press | 95 |
| Prison | 476 |
| Public (queries) | 2,255 |
| Sheriff Clerk | 203 |
| Social Work | 626 |
| Solicitors | 22,824 |
| Staff call | 509 |
| System Offline | 305 |
| Tayside Victim Support Scotland | 164 |
| Text message pilot - non witness | 65 |
| Text message pilot - witness query | 6 |
| VIA - Solemn | 530 |
| VIA - Summary | 704 |
| Victim | 3,410 |
| Witness | 29,096 |
| Total | 111,861 |