Appendix 1 Crown Office and Procurator Fiscal Service
Competency levels determine the level that someone would be expected to demonstrate indicative behaviours in the day to day work and interaction with others, these differ by grade levels.
The levels go from level one to level five. It would be assumed that someone performing at level five would be aware of and routinely performing at levels one to four.
Customer Focus Competency Description:
- We recognise that our customers whether they are colleagues, members of the community or one of our many partner organisations are entitled to the highest possible standards of service and professional attention. This competency sets out a range of behaviours that puts our customers at the centre of everything we do. People who demonstrate this competency will understand the needs of our customers and respond accordingly.
Effective Communication Competency Description:
- People who demonstrate this competency understand the importance of communicating effectively, adapting a method of communication where appropriate to ensure that the message is understood by others. Within Crown Office and Procurator Fiscal Service we recognise the value of open and honest communication between ourselves, partners and our customers.